Q: Is it true that once you have had your carpet/suite cleaned they get dirtier more quickly?

A: This was true many years ago, when cleaning with shampoo was the normal way owners tackled their carpets themselves. Chemicals and cleaning machines are much more sophisticated these days and, provided that cleaners adhere to established procedures and protocols, rapid resoiling should not take place.

Q: Do you use chemicals to clean?

A: Every cleaning system uses some form of chemical to clean soft furnishings. Water is a chemical element, and forms the basis for most cleaning solutions. A good, experienced, cleaning technician will be using safe chemicals and will rinse the items to make sure no chemical residues remain in the fibers.

Q: I have black lines all around the edge of my carpet. Will they come out?

A: It depends largely on the severity of the black marks. A professional cleaning technician should be able to significantly improve the appearance. However, the source of the problem needs to be dealt with to prevent the stain from returning.

Q: Someone in the house suffers from allergies. Will the cleaning chemicals be a problem?

A: Carpet cleaning methods rely mainly on water-based chemicals. However, the cleaning technician should be made aware of the allergic condition(s). Steps may be taken to ensure that the risk of the allergy sufferer coming in contact with a cleaning chemical is eliminated.

Q: Will all the stains come out?

A: Most marks will come out during the cleaning process. Some of the more difficult dye stains may need special treatment to deal with them. Any success in removing these stains is often diminished by home remedies that have already been tried before the technician is called out to deal with them.

Q: The areas in front of our settee and armchairs are very dirty. Can you get it all out?

A: The dirt can be removed, but the continual foot movement from all the people who use the furniture will have likely damaged the carpet fibers. This abrasion will cause a difference in light reflection, giving the appearance of light soiling.